TRAVELIN PRIVACY POLICY

Travelin respects your privacy. This Privacy Policy describes the information we may collect from you and how we may use that information. Travelin offers electronic check-in, a list of dining and shop, Digitalized Travel Documentation for flight boarding, and other services of Travelin Mobile Applications. When you use our services, you trust us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control, but we hope you read this Privacy Policy carefully.

About Us

In this Privacy Policy, we (PT Angkasa Pura II) are Company engaged in the business of airport services and airport-related services, which will be the controller of every data that is processed as described in this Privacy Policy.

Scope of Privacy Policy

This Privacy Policy governs the use and protection of information provided by users when using Travelin Services. By using Travelin, you are deemed to have read and understood this Privacy Policy and agreed to submit your data, including the mechanism for collecting, storing, and using your data as set out in this Privacy Policy.

Information that is collected

We want you to understand the information we collect as you use our services. Travelin collects, record, and process information to provide better services to all its users from personal data and other personal information, including name, phone number, email address, profile photo, and information that may be required.
 
Information you create or provide to us:
 
Account information: information required when registering an account, such as your name, email address, phone number, device id, and profile photo to create Travelin Profile. Travelin will explicitly indicate the fields for mandatory completion. If you do not enter the requisite data in these fields, you will not be able to register your account or be provided with certain features, such as Electronic Check-in and TravelinPass.
 
Information we collect as you use our services:
 
We collect information about your activity in the application, which we use to provide you with the services of Travelin, including features to personalize your experience. Includes finding you the preferred and proposing a favorite menu or activity in the application.
 
The user understands and consciously and without coercion from any party agrees to accept all the terms and conditions stated in this Travelin Privacy Policy.

Management and use of personal data

We always manage the Information and Personal Data we have obtained by following the appropriate security rules and standards. By accessing Travelin, you agree that we may collect, store, and use information collected from or provided by us and our partners, third parties we work with, or other institutions that are legally entitled to request data for the benefit of the user, including but not limited to the:

Use your information to ensure our services are working as intended and to improve a service or to develop new features or services.

• Use the information we collect to operate the Travelin to customize your experience.
• we collect and store user photos for identity verification when using the TravelinPass services. Identity verification is only carried out for Indonesian citizens who are integrated with the Ministry of Home Affairs of the Republic of Indonesia. User photos are stored and will be used as a comparison with data from the travelinpass biometric device.
• Carry out the company obligations regarding the implementation cooperation with third parties.
• For further publication, distribution, promotion, and services development of the Travelin Platform.
• Providing information required or submitted to governmental, regulatory, and, or legal authorities (including a submission from domestic and foreign governmental, regulatory, and, or legal authorities for the sake of law and compliance with applicable laws both inside and outside the territory of Indonesia).
• For audits and, or other examinations related to the use of the Travelin Platform, including inspection of alleged violations of the terms and conditions of the Travelin Platform.
• As a form of customer support, handling and resolving complaints, questions, or investigations.
• To observe the usage of the Service, detect, avoid, and address technical issues.

Unveiling your Personal Information

We do not sell, rent, or lease your information and Personal Data to third parties.

We will not share your personal information with others except for the following conditions and purposes:

• Users share personal information such as name, email address, phone number, and profile photo directly to the Travelin Platform. It may also be shared with an associate business partner to carry out their work and to improve business development.
• The disclosure process is needed for other parties who have signed a confidentiality agreement with the Company.
• If required by law or compliance with the law (legal compliance) based on the prevailing law and regulations in the Republic of Indonesia.
• In any case of dispute or legal proceedings between you and Company, you and other users concerning, or about the Services.
• In any case where Travelin reasonably believes that sharing information is necessary to protect against harm to the rights, property, or safety of Travelin, our users, or the public as required or permitted by law, including to prevent imminent physical damage or damage to property.
• To detect, prevent, or otherwise address fraud, security, or technical issues
• To collect, store, hold and manage your personal information through cloud-based or hosting services or a third party or a party affiliated or connected to Travelin, as reasonable for business purposes.
• Travelin may also share personal information with companies or organizations connected or affiliated with Travelin, such as subsidiaries, sister companies, and parent companies.

Information Security

Travelin considers information security to be a top priority. Travelin implements systems, applications, and procedures to secure your personal information, to minimize the risk of theft, damage, loss of info, or unauthorized access or use of information. In addition, we restrict access to personal information to Travelin employees, contractors, and agents who need that information to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet obligations. We are committed to providing maximum efforts to maintain the security of user Personal Data by implementing security standards and following the applicable laws and regulations. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. We retain the personal data that we collect from you (for example, to provide you with the services you have requested or to comply with applicable legal, tax, or accounting requirements) or for as long as necessary for the purposes described in this privacy policy. We will do our best to protect your data from loss or unlawful use by providing appropriate technical measures and organizational policies. However, these measures are unable to provide absolute assurance. Therefore, you can’t reasonably expect the applications will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse
 

Policy Change and Withdrawal of Approval

You can request access and have the right to update and change your data. Similarly, if we have collected and processed your personal information based on your consent, you can withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of any processing we carried out before the withdrawal of your approval and will not affect the processing of your personal information carried out in reliance on legitimate processing grounds other than your consent. However, if you withdraw your consent, we can inform you that it may have implications for our services to be provided to you.

Privacy Policy Update

We reserve the right to change, delete and apply new terms of this Privacy Policy at any time or to comply with our business terms which may transform. When we update our Privacy Notice, we will take appropriate steps to notify you, consistent with the significance of the changes. Every update will place on our platform. You expect to check this page periodically for any changes. By using the Travelin platform services after these changes occur, you deem to have known and agreed to the changes to the terms of this Privacy Policy, and your use of our platform will be subject to these updates and changes.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have enabled Google AdSense on our site.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

•  On our Privacy Policy Page

Can change your personal information:

• By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

   • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

•  Send information, respond to inquiries, and/or other requests or questions
•  Process orders and to send information and updates pertaining to orders.

  To be in accordance with CANSPAM, we agree to the following:

   • Not use false or misleading subjects or email addresses.

   • Identify the message as an advertisement in some reasonable way.

   • Include the physical address of our business or site headquarters.

   • Monitor third-party email marketing services for compliance, if one is used.

   • Honor opt-out/unsubscribe requests quickly.

   • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

   • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If you have any questions, comments, or complaints regarding this Privacy Policy, you can contact us at the address details below with a clear subject (Travelin Privacy Policy):

PT Angkasa Pura II

Soekarno-Hatta International Airport

Building 600

PO BOX 1001 BUSH

Jakarta 19120

Indonesia

Telp : 138

email : [email protected]